Refund policy

Nychia Refund Policy

Last Updated: 07/19/2026

At NYCHIA, every masterpiece is handcrafted exclusively for the individual who orders it. Because every set is custom sculpted using your unique nail anatomy and, when applicable, personalized artwork, our products are made specifically for you and cannot be resold.

Please review the following policy carefully before placing your order.

Custom-Made Products

All NYCHIA nail sets are custom-made to order.

Due to the personalized nature of our products, all sales are final once production has begun.

We do not accept returns or exchanges for:

Change of mind
Personal preference
Color selection
Style selection
Shape selection
Length selection
Design selection
Incorrect sizing resulting from inaccurate impressions
Normal wear and tear

Impression Kits

Every first-time NYCHIA order includes an Impression Kit as part of the custom fitting process.

Customers are responsible for carefully following the provided impression instructions.

If an impression is unusable due to customer error, a replacement Impression Kit may be purchased.

If NYCHIA determines an impression became unusable due to circumstances beyond the customer's control or an error on our part, a replacement kit may be provided at NYCHIA's discretion.

Custom Commissions

Custom Commission orders begin with the purchase of your selected shape and length foundation.

After reviewing your commission request, NYCHIA may prepare a personalized artwork quote for requested artwork, specialty techniques, embellishments, or premium materials.

Production begins only after:

Your commission details have been reviewed.
Your artwork quote has been approved.
Any remaining balance has been paid in full.

Because commission work is created exclusively for one client, commissioned artwork is non-refundable once production begins.

Order Cancellations

Orders may be cancelled before production begins.

If production has already started, the order cannot be cancelled because materials and labor have already been dedicated to creating your custom masterpiece.

If your commission includes an additional artwork quote, production will not begin until that quote has been approved and paid.

Manufacturing Defects

Every NYCHIA masterpiece undergoes quality inspection before shipment.

If you believe your order arrived with a manufacturing defect, please contact us within 7 calendar days of delivery.

Please include:

Your order number
Clear photographs of the issue
A description of the concern

If NYCHIA determines a manufacturing defect exists, we will determine the most appropriate resolution, which may include repair, replacement, or another suitable remedy.

Shipping Issues

Once a package has been accepted by the shipping carrier, delivery times are outside NYCHIA's control.

If your package is lost or arrives damaged during shipment, please contact us promptly. We will assist you in working with the shipping carrier to resolve the issue.

Refused Deliveries

Orders refused by the recipient or returned because of an incorrect shipping address provided during checkout may be subject to additional shipping charges before being reshipped.

Chargebacks

If you experience any concern with your order, we encourage you to contact NYCHIA before initiating a payment dispute.

We are committed to reviewing every concern fairly and working toward an appropriate resolution whenever possible.

Questions

If you have questions about this policy or your order, please contact NYCHIA before placing your order. We're happy to answer your questions so you can purchase with confidence.