NYCHIA Warranty & Satisfaction Policy

Warranty & Satisfaction Policy

Every NYCHIA masterpiece undergoes quality inspection before it leaves our studio.

Our goal is to ensure every customer receives exceptional craftsmanship and a luxury experience.

Inspection

Each set is inspected for:

Structural integrity
Finish quality
Embellishment security
Overall craftsmanship

before being carefully packaged for shipment.

Manufacturing Defects

If your order arrives with a verified manufacturing defect, please contact NYCHIA within 7 days of delivery.

Please include:

Your order number
Clear photographs
A description of the concern

Each request is reviewed individually.

If a manufacturing defect is confirmed, NYCHIA will determine the appropriate resolution, which may include repair, replacement, or another suitable remedy.

What Is Not Considered a Manufacturing Defect

The warranty does not cover:

Improper application
Improper removal
Accidental damage
Impact or trauma
Excessive force
Exposure to harsh chemicals
Normal wear
Damage caused after delivery
Improper storage

Customer Satisfaction

Because every NYCHIA masterpiece is handcrafted specifically for one client, slight artistic variations are part of the handcrafted process and are not considered defects.

If you experience any concerns with your order, we encourage you to contact us promptly so we can review your situation and work toward an appropriate resolution.

Questions?
Please contact NYCHIA before placing your order if you have questions regarding commissions, policies, or your purchase. We're happy to help you make informed decisions before production begins.